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Frequently Asked Questions

Munchies FAQ


Frequently Asked Questions

Q. What is MunchEm?

A. MunchEm is a Website and App built to save your time and money when ordering food. Instantly Find nearby restaurants. View their entire menu and select exactly what you want. Decide if you want your food delivered or prepared for pick up. Place your order and pay online or pay when you pick up. Arrive or have your food delivered without waiting in lines or call waiting.


Q. Do I need to pay extra to order using this site/app?

A. Not as long as the restaurant you order from is Affiliated.  Affiliated Restaurants are working with us to deliver the best possible experience for customers. If a restaurant is not labeled as Certified, we may tack on a Convenience Fee to help us keep the lights on.


Q. Why should I use MunchEm instead of calling the restaurant?

A. We'll answer this question with another question: Have you ever had a bad experience ordering by phone?

Hi this is Bob's Burgers can I put you on hold for a minute?.......




Get the picture?

When you order through our website you will be never put on hold or get a busy signal. You won't have to rely your order through someone who speaks a different language or have an accent. Every question you could possibly have about the menu is already answered. Your order is transmitted to the restaurant in an accurate fashion. It’s much less frustrating than communicating an order over the phone. There are no language barriers when ordering online. You won’t have to wait in line for your food if you order ahead for pick up. Give it a try and see for yourself!


Q. How Long will My Delivery Take?

A. Our average delivery time is 45 minutes if you are in the immediate zone of the restaurant, many times we can do it for less time. Delivery times vary based on traffic, the restaurant's peak busy hours and weather conditions. We recommend that large orders be placed at least 90 minutes in advance.


Q. Does MunchEm take my credit card information?

A. Through our App and Website we accept Visa, MasterCard, American Express and Discover Cards.We also process payments via PayPal. You can also pay our drivers with cash for affiliated restaurants, we currently dont accept cards upon arrival of your order we currently do not accept checks.


Q. Do Restaurants ever receive my Credit Card / PayPal information?

A. No, never. We communicate to the restaurant that payment was made.


Q. What address should I use for placing orders?

A. Use the street address you want your food delivered to. MunchEm can store your addresses (if you are registered) and allow you to use them for future orders. Please make sure you can be reachable by providing us your mobile phone. Our drivers should be able to reach you and can inform you if there is traffic, restaurant's busy or weather conditions that are delaying your delivery.

Q. What does Affliated Partner mean?

A. Certified restaurants are working closely with MunchEm to provide the best possible ordering services for restaurants. Ordering from certified restaurants is FREE. No additional convenience charges.


Q. Is there a guaranteed delivery time?

A. MunchEm can’t guarantee delivery time. Uncontrollable factors such as weather, traffic, the kind of dish ordered, etc. can affect the actual delivery time. MunchEm, however, guarantees your delivery order. Any complaints and/or inquiries, please email us at in case the order is delayed by more than the stipulated time so that we can follow-up on the order. Please note that, in some cases, it’s the restaurants that do delivery.


Q. What do I do in case there is some problem with my order?

 A. Please call us at our helpline number 407.996.6666 at any time. Our representatives will assist you with any problems. You can also use LiveChat to get in touch with our customer service representative who is available during delivery hours.


Q. Can I cancel an order after placing it?

 A. You cannot cancel an order for which the restaurant may have started processing. In case the restaurant has not started processing the order, you can call the restaurant phone # directly (provided in your order details). If you have already paid using PayPal, email us at if the restaurant already canceled your order.

We only refund money if a mistake was made by MunchEm otherwise you will charged a cancellation fees of $10 if incase restaurant not started processing order. If restaurant started processing order, you will be charged the whole amount. 


Q. I can't find my restaurant...

A. If you cannot find your restaurant on MunchEm, that restaurant might not be listed with MunchEm yet. You can recommend a restaurant to Sign Up  with us and we can bring the restaurant online within 2 days once the restaurant contacts MunchEm.


Q. What if internet connection is lost at any step in between?

A. If you received an order ID, your order was sent to the restaurant. In the case that you did not, your transaction did not complete and order was not placed. You would have to place the order again, in case you have any further trouble please call us at 407.996.6666  or use Chat on our Website/app anytime and our representative will take your order.


Q. How do I place an order?

A. Enter your current address (or where you'd like the food delivered) in to search box. View nearby restaurants and pick the one that tickles your fancy. Select the items that make your tummy rumble. Once you think you've built the perfect feast, select Pick Up or Delivery. Enter a Promo Code if you have one! Select “Check Out”. Enter your information so we know who you are! Select “Submit & pay in person” or “Pay with PayPal or card". Once your order is submitted, you will receive a confirmation number.


Q. What type of payments do the restaurants accept?

A. They’ll accept payments in person and/or online. Online is powered by PayPal. You could use your PayPal account or pay with a credit card.

Q. How much does MunchEm delivery cost?

MunchEm Delivery is through third party independent local drivers. We also work with taxi companies and large 3rd party delivery services to deliver.

Q. What if I have a special request for an order?

A. You can add special request to an order and even to a specific item, but keep in mind the special request may not be possible or it could incur an additional charge that would not be reflected on the total.


Q. How do I use your Promo code?

A. Once all the items are in the cart and you are in the “Your Order Details” page, enter the promo code and select redeem. The promotion will be applied to the order at that time. Keep in mind that in order for the promo code to work, you have to be logged in and pay with either PayPal or a credit card.


Q. How far we deliver?


Our delivery zone is 2.5 miles and delivery fee for 2.5 mile delivery zone for MunchEm is a flat $3.99 for affiliated restaurants. If it is non-affiliate restaurant, the delivery fees is a flat $4.99

Extended Delivery Zones - We do offer extended zones upto 10 miles for larger orders. To pay for driver time and gas, we charge an additional $1.79/mile for orders beyond 2.5 miles. 


Q. How do I contact your customer service for help?

Email at or call us at (407) 996-6666.


Munchies FAQ

Q. How much are my Munchies worth?

It takes 100 Munchies to earn $1 worth of food, so you can think of each point as a penny. Of course, there is no cash value associated with them, but your Munchies can be exchanged for free food.

Q. How do I use Munchies to order?

Once you’ve earned enough Munchies, you can use them to pay for your order by selecting “Pay with Munchies” at checkout. This option won’t be available if you don’t have enough to cover the cost of the order, or if you haven’t verified your account yet.

Q. How can I earn Munchies?

There are lots of great ways to earn Munchies. In addition to earning Munchies every time you place an order with us, you’ll also get points for sharing our app with your friends, updating your profile, or writing restaurant reviews.

Q. Can I transfer my Munchies to another account?

Unfortunately, Munchies are non-transferrable.

Q. Where can I use my Munchies?

Munchies may be used any time you place an order using our system. That means you can use them for any restaurant you find in our app.

Q. Do my Munchies expire?

Nope, Munchies don’t expire.

Q. What is the Munchies program, and how does it work?

Munchies isa loyalty program that allows us to reward our best customers with free food. Customers earn Munchies by using our app or website to order food or share with friends, and Munchies can be used like cash for food orders.

Q. Are there any age restrictions on participating?

Yes, the Munchies program is available to people 18 years of age and older.

Q.What information is required to sign up?

You can start earning Munchies as soon as you create your MunchEm account. For that, we’ll only need your phone number or email address. However, we’ll need to verify your account before you can redeem them.

Q. Do I need to buy anything to start earning Munchies?

Nope, you can earn Munchies without making a purchase. In fact, if you can share our app with enough people, you can potentially earn enough Munchies top place an order without ever making a purchase.

Q. Who can I contact if I have questions or want more information?

You may use the Live Chat feature on our website, email us at, or contact our office at (407)-996-6666 for more information.

Q. Where can I leave suggestions to make Munchies better?

We’re happy to receive any suggestions via email at, Live Chat, or phone at (407) 996-6666.

Q. How do I know I'm earning Munchies?

Your account history, available on our website and in our app, shows an itemized history of your Munchies-earning activity, so you’ll always know when and how many Munchies you’ve earned.

Q. How many Munchies can I earn?

There is no limit to the number of Munchies you can acquire. See if you can earn enough to eat for free every week!

Q. I've ordered using Munchies. How and when will I receive it?

There is no difference between a paid order and a Munchies order. You’ll get your order the same great way you always do when you use our service.

Q. Why does it say my phone number is not valid?

We need a valid mobile number to send a text message and verify your account. If your phone can’t receive texts, it may be invalid.



© 2013–2017 MunchEm, Inc.

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