Tillster's latest findings reveal a shift in diner behavior towards restaurant-specific apps and kiosks, sidelining third-party delivery services.

Surveying over 1,000 quick-service and fast-casual patrons, the report shows a 25% surge in customers using restaurant-owned channels, with 17% intending to reduce reliance on third-party apps.

Cost-effectiveness and native loyalty programs lure diners to in-house platforms, cited by 44% and over 40% respectively.

Decreasing choices and a preference for comprehensive menus prompt this move away from third-party apps.

Additionally, kiosk usage gains favor, preferred by 57% for its speed, convenience, and comprehensive options, marking a significant shift in diner preferences.

Learn more