Restaurants are increasingly using AI chatbots to handle phone calls, especially in big cities like Atlanta, Miami, New York, and San Francisco.

Startups offer AI systems that can greet callers and answer common questions about seating, reservations, and more. RestoHost claims its AI can manage 90% of calls without human help. Although many questions can be answered online, popular restaurants still receive 800 to 1,000 calls monthly.

Opinions on AI call-takers vary; some owners find them helpful, while others report frustrated customers wanting to speak with a real person. The balance between efficiency and personal touch remains a hot topic.

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