As Hong Kong restaurants embrace digital upgrades, blind and deaf diners feel left out. Digital menus and queues pose challenges; touch-screen kiosks hinder the visually impaired, while image-heavy menus baffle screen-reading apps.

The Equal Opportunities Commission urges industry change with 80 best practices, spanning ramps to accessible washrooms. Dr. Ferrick Chu eyes government support for accessibility designs.

Major restaurant groups explore innovations; Jardine plans an app-based queuing system, while Fairwood Holdings uses apps for contactless orders.

Industry evolution is seen as a gradual process, with potential for customized standards to enhance digital accessibility in the dining experience.

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