Sanjana B
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March 13, 2025
McDonald’s is stepping up its game with a new "Restaurant Experience Team" to speed up innovation. This team spans operations, supply chain, franchising, and design, with Jill McDonald leading as chief restaurant experience officer. The company also created global teams focused on beef, chicken, and....
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Sanjana B
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March 13, 2025
Taco Bell plans to double menu rollouts in 2025, fueling its cult-like status among young fans. NRN’s Sam Oches and Alicia Kelso discuss the brand’s momentum and the trend of chains cutting menu items, including Starbucks, Papa Johns, and Einstein Bros. They also highlight sales results: Cracker Bar....
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Sanjana B
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March 13, 2025
A legal clash between burger chains is brewing in Ohio. Frisch’s Big Boy, which owns the Big Boy brand in certain regions, sued Michigan-based Big Boy Restaurant Group (BBRG) for allegedly trying to open locations in its territory. A judge temporarily blocked BBRG from using the Big Boy name. In res....
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Sanjana B
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February 24, 2025
Wendy’s is ramping up digital and AI investments to boost efficiency and support growth. In 2023, they spent $53 million on tech like AI ordering, kiosks, and app upgrades. For 2025, they plan to double that to $100-$110 million, focusing on expanding tech and global reach. Key to this effort is Wen....
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Sanjana B
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February 24, 2025
Just Salad has introduced "Salad AI," a new feature in their app that provides personalized salad recommendations based on customers' preferences. By using survey results on lifestyle, nutrition, and taste, Salad AI simplifies the ordering process, offering unique salads with tailored ingredients a....
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Sanjana B
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January 31, 2025
Stephanie Dorsey, Founding Partner at E Squared VC, is excited about the potential of AI in agtech, particularly for improving data-sharing and system integration in agriculture. She’s focused on verticals like SAAS solutions, supply chain tech, and cybersecurity for 2025. Dorsey highlights precisio....
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Sanjana B
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January 31, 2025
Starbucks CEO Brian Niccol revealed plans to streamline operations, following four consecutive quarters of declining sales. The company will reduce its menu by 30% by year-end and pilot a new prioritization algorithm to boost barista efficiency. These changes aim to improve operations during peak ho....
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Sanjana B
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January 31, 2025
PathSpot, a health tech company founded by Christine Schindler, is transforming food safety with its innovative hand hygiene and safety management platform. Born from Schindler's public health experience, PathSpot aims to combat foodborne illnesses in restaurants and food suppliers. The company’s Ha....
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Sanjana B
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January 20, 2025
Freeman Foods and JW’s Foods received Rural Innovation Grants from Gov. Kim Reynolds and the Iowa Economic Development Authority to boost online ordering systems. Both grocers were among 20 grant recipients, with each awarded $25,000. Freeman Foods will upgrade technology at its Wellman and North En....
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Sanjana B
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January 20, 2025
The National Restaurant Association supports President-elect Trump’s nominations of Congresswoman Lori Chavez-DeRemer for Secretary of Labor and Keith Sonderling for Deputy Secretary. With over 15.7 million workers in the restaurant industry, effective leadership at the Department of Labor (DOL) is....
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Sanjana B
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January 20, 2025
Restaurants face mounting challenges: high customer expectations, rising costs, and staffing issues. To survive, embracing better technology is crucial. Here are five ways tech will reshape dining in 2025. First, enhanced communication between kitchen and waitstaff can reduce errors. Second, data an....
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Sanjana B
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January 13, 2025
In the fast-paced restaurant industry, equipment failures can disrupt service, harm food safety, and hurt profits. Predictive technology offers a solution by monitoring equipment performance in real-time, detecting issues before they cause problems. This reduces downtime, lowers repair costs, and op....
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Sanjana B
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January 13, 2025
Pickpad, a Chicago-based startup, is tackling the chaos of takeout with its innovative "smart pad" system. Displayed at CES 2025, these modular devices help restaurants manage orders by automatically linking customer names with their takeout items. The platform connects to a restaurant’s P.O.S. syst....
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Sanjana B
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January 13, 2025
Miami's first fully robot-run restaurant, Better Days Robotic Kitchens, is redefining dining with AI-powered precision cooking. Serving Mediterranean-inspired meals for $4 to $15, robots prepare dishes in two to four minutes using three heating methods. Meals, curated by chefs, are prepped in batche....
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Sanjana B
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January 03, 2025
Automation, AI, and robotics are reshaping the restaurant industry, addressing challenges like rising costs, labor shortages, and customer demands for faster service. Sweetgreen’s automated salad stations have improved order accuracy and throughput. Operators are investing in technology to enhance c....
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Sanjana B
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January 03, 2025
Krispy Kreme is ringing in 2025 with sweet deals and the return of its online ordering system, which had faced disruptions earlier. The company is offering a “New Year’s Double Dozen” deal for $20.25, featuring two dozen Original Glazed doughnuts or a mix of flavors, available in-store, online, or f....
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Sanjana B
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January 03, 2025
In 2024, several restaurant chains, including Wendy’s, Applebee’s, and Denny’s, closed underperforming locations amid a decline in consumer dining out. U.S. restaurant visits dropped for the first 10 months, according to Black Box Intelligence. Casual dining suffered, leading to bankruptcies and clo....
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Sanjana B
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December 06, 2024
The U.S. fast casual industry is set to grow by $65.2 billion, reaching $149.96 billion by 2028, driven by a 12.09% CAGR, according to Technavio. Key growth factors include high-quality, locally sourced ingredients, and millennial demand for organic, ethnic, and customizable dishes. Technology adop....
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Sanjana B
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December 06, 2024
The Rose Group, a major Applebee’s franchisee based in Newtown, Pennsylvania, has acquired six additional Applebee’s locations near Harrisburg. This expansion increases its total to 55 restaurants across four states. The seller, Keystone Apple, and financial details were not disclosed. With 30 year....
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Sanjana B
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December 06, 2024
Starbucks, Taco Bell, and Jack in the Box are returning to CloudKitchens, signaling a renewed interest in delivery-only kitchens. This move suggests the ghost kitchen model, which had faced uncertainty, still holds potential. CloudKitchens, founded by former Uber Eats executive, focuses on virtual....
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Sanjana B
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November 19, 2024
The 2025 culinary landscape will focus on innovation, sustainability, and value, according to the National Restaurant Association’s forecast. Trends like mushrooms, cold brews, and locally sourced ingredients will dominate restaurant menus. Mushrooms, especially “functional mushrooms,” are expected....
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Sanjana B
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November 19, 2024
At the Fast Casual Executive Summit in Denver, restaurant leaders explored how technology can enhance operations and customer experiences. Panelists, including CEOs from Wow Bao, Craveworthy Brands, and Voodoo Doughnut, discussed strategies for optimizing workflow, inventory, and data to drive growt....
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Sanjana B
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October 25, 2024
Checkmate, a digital ordering company for restaurants, has raised $10 million in Series B funding led by Tiger Global. This investment follows their acquisition of AI supplier VoiceBite earlier this year. Checkmate aims to expand its AI-driven phone and drive-thru ordering services to medium and lar....
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Sanjana B
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October 25, 2024
A Technavio report predicts the U.S. foodservice market will grow by $204.8 billion from 2024 to 2028, driven by increased snacking and indulgence. The sector is expected to expand at a 4.4% annual rate, influenced by diverse populations and global cuisines. Demand for Pan-Asian dishes, especially s....
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Sanjana B
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October 25, 2024
Finding a hidden gem of a restaurant is thrilling—until it becomes too popular. While initial success is great, sudden fame from awards or social media can create problems. Research by Daniel Sands from University College London shows that Michelin-starred restaurants often close faster due to incre....
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Sanjana B
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October 15, 2024
A fake restaurant claiming to be Austin's best doesn’t actually exist, exposing a significant issue with AI credibility. This scenario raises concerns about the reliability of information generated by AI systems. As technology becomes more integrated into everyday life, it’s crucial to address such....
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Sanjana B
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October 15, 2024
Dining out with friends and family is a cherished experience, as people increasingly prioritize memorable outings over material goods. In this "experiential economy," restaurants can thrive by offering unique events. According to a 2024 Datassential report, many consumers enjoy dining out monthly, w....
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Sanjana B
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October 15, 2024
Controlling costs is a major challenge for food service operators, where margins are often thin. Kitchen automation offers solutions that can significantly reduce expenses. Here are three key benefits: 1. Labor Retention: High employee turnover can cost up to 200% of a worker’s salary. Automating ta....
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Sanjana B
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September 24, 2024
In the restaurant industry, balancing customer acquisition and retention is key to sustainable growth. Despite higher marketing spending—doubled by some brands—retaining customers remains a challenge, with studies showing 70% never return. Traditional mass marketing often misses the mark, leading to....
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Sanjana B
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September 24, 2024
McDonald’s is introducing new digital kiosks that accept cash and provide change, enhancing customer options beyond the credit-only kiosks launched in 2020. A spokesperson noted these changes aim to improve speed and accuracy for franchisees without reducing staff; instead, workers will be reassigne....
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Sanjana B
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September 24, 2024
Restaurants are increasingly using AI chatbots to handle phone calls, especially in big cities like Atlanta, Miami, New York, and San Francisco. Startups offer AI systems that can greet callers and answer common questions about seating, reservations, and more. RestoHost claims its AI can manage 90%....
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Sanjana B
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September 24, 2024
In the alternative food industry, partnerships between startups and corporations are beneficial for both sides. Emerging technologies in areas like cultivated meat and precision fermentation often start small, which fosters innovation but limits their ability to feed the growing population. For mean....
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Sanjana B
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September 03, 2024
Restaurant bankruptcies have surged this year, mirroring a broader rise in corporate failures. At least ten restaurant chains, excluding franchisees, have filed for bankruptcy in 2024, with August alone seeing three notable Chapter 11 filings. High labor costs, reduced consumer spending, and the end....
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Sanjana B
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September 03, 2024
Anjanmoy Chatterjee, CMD of Speciality Restaurants Ltd, predicts a rebound for the restaurant industry despite facing challenges like high food inflation and reduced dining out in the first quarter. The company, known for brands like Mainland China and Sweet Bengal, had to close 29 outlets during th....
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Sanjana B
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August 23, 2024
Can seaweed make or break a sushi restaurant? Not likely, but small details can impact profits. Bo Davis, who owns a Washington, D.C. sushi spot, uses seaweed salad to illustrate how minor oversights can lead to big losses. “Seaweed salad should weigh 80 grams,” he says. “If it’s over, you’re losing....
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Sanjana B
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August 23, 2024
Missed out on Restaurant Week specials? You’re in luck! Over 50 eateries are extending their Restaurant Week deals. All-Purpose in Shaw and Navy Yard, Alta Strada in Shaw and Mosaic District, and Ambar’s three locations are offering extended menus until August 25. Balos, Bar Spero, Bindaas, and othe....
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Sanjana B
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August 23, 2024
In the small Vermont town of Bennington, known for its fall foliage and relaxed vibe, Chipotle recently opened its doors, marking a significant change. The town, with a population of 15,000 and lacking major highways or universities, now welcomes this fast-casual giant, along with a new Starbucks. T....
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Sanjana B
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August 09, 2024
Grocers are adapting to changing consumer demands by expanding fresh food offerings and boosting private brand programs. According to Leslie G. Sarasin from FMI, despite facing challenges like inflation and evolving shopping habits, the food industry shows remarkable resilience. Retailers are enhanc....
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Sanjana B
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August 09, 2024
Consumer behavior and tech advances are reshaping the restaurant industry. According to Steve Fusco from Rewards Network, the trend is shifting towards self-service and simplicity, accelerated by the pandemic's push for QR codes and minimal contact. While technology aids dining, exceptional service....
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Sanjana B
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August 09, 2024
Chili’s has reintroduced Ziosk tablets at over 1,100 locations, replacing its previous tech partner, Presto. These pay-at-table devices enhance the dining experience by allowing quick payments and boosting table turnover. The Ziosk tablets, which saw 90% guest adoption, also integrate Chili’s My Chi....
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Sanjana B
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July 31, 2024
Every delivery company claims to be a tech and logistics firm, but they’re not, says Brittain Ladd, a supply chain expert and former Amazon exec. Companies like Shipt, Instacart, DoorDash, Uber, and Amazon are racing to the bottom, chasing retail deliveries. DoorDash hired ex-Amazon and Flexport exe....
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Sanjana B
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July 31, 2024
Delft Design students Joep van Gils and Inès Peeters have developed an app concept allowing passengers to pre-order in-flight meals during online check-in. This solution aims to reduce food waste and save fuel by minimizing the need for extra meals onboard. By allowing passengers to choose their mea....
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Sanjana B
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July 31, 2024
While a fully robotic kitchen might be a future goal, restaurant automation today can save time and boost efficiency. As labor shortages hit the restaurant industry, automation has moved from niche to mainstream. Restaurants face complex order management with multiple channels—websites, apps, kiosks....
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Sanjana B
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July 17, 2024
In the rapidly evolving restaurant tech landscape, gamification is gaining ground beyond traditional mobile games. Devour, a Web3 food delivery platform, has launched a gamified loyalty program where customers earn rewards through gameplay. Meanwhile, 1Huddle innovates staff training with AI, conver....
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Sanjana B
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July 17, 2024
MenuSifu reports that restaurants adopting their tech solutions see revenue exceeding industry norms. Despite slow tech adoption in dining, MenuSifu's digital POS systems have notably enhanced operations, reducing pandemic-related losses by $59,418 per restaurant compared to the 17% industry decline....
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Sanjana B
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July 17, 2024
Shelly Rupel, a tech-savvy entrepreneur from a young age, carved her path through software development and hospitality. With roots in supporting her parents' tech needs since elementary school, she ventured into founding her own tech company at just 22. Her journey intertwined with the restaurant in....
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Sanjana B
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July 12, 2024
Co-op and Walmart's Commerce Technologies division are teaming up to enhance online grocery offerings, introducing Store Assist for streamlined fulfillment. This collaboration aims to boost customer satisfaction and expand commerce channels swiftly. Store Assist digitizes and optimizes online order....
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Sanjana B
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July 05, 2024
Technomic data, analyzed by Nation's Restaurant News, ranks the top 15 US chain restaurants. Leading in casual dining are Olive Garden, Texas Roadhouse, and Applebee's. While fast-food and fast-casual chains dominate, casual-dining and family-style chains also thrive. Challenges include Red Lobster'....
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Sanjana B
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July 05, 2024
Governor Gavin Newsom signed a new law in Alameda, CA, on Saturday, allowing restaurants and bars to continue applying surcharges on customer bills. Senate Bill 1524 overrides a recent state ban on "junk fees," granting restaurants exemption and requiring transparent disclosure of these charges on r....
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Sanjana B
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June 27, 2024
American Express is set to acquire Tock, a restaurant booking platform previously owned by Squarespace, for $400 million in cash. The move aims to strengthen AmEx's position in the dining sector, where its cardholders spent $100 billion last year. This acquisition follows AmEx's 2019 purchase of Res....
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Sanjana B
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June 27, 2024
Drive-thru technology faces ongoing challenges, exemplified by McDonald's recent abandonment of its AI ordering system due to widespread misinterpretations and customer dissatisfaction. Issues with accent recognition further complicate AI's role in enhancing order accuracy. Despite setbacks, McDonal....
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Sanjana B
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June 27, 2024
McDonald’s is halting its AI-driven voice-ordering trial at several drive-thru locations due to viral videos depicting order mix-ups. The decision to end the partnership with IBM, affecting about 100 restaurants by July 2024, reflects a broader trend among fast-food chains to integrate AI for cost s....
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Sanjana B
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June 21, 2024
McDonald's is discontinuing its trial of AI-driven drive-thru order-taking due to varied performance outcomes. The fast-food giant, in collaboration with IBM since 2021, cited operational complexities and customer feedback, including instances where the AI misinterpreted simple orders. While express....
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Sanjana B
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June 21, 2024
As the restaurant industry grows more competitive, new players face challenges in standing out. Fortunately, emerging solutions offer numerous opportunities for smaller restaurants to enhance efficiency and customer satisfaction. This guide explores essential tools like POS systems, enabling compreh....
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Rising costs slam low-cost eateries, hurting consumer pockets. Chains like Red Lobster and TGI Friday’s face bankruptcy as labor expenses surge and diners opt for home-cooked meals. Analysts warn fast casual spots, favored by lower-income households, bear the brunt of price hikes. Monetary policy pl....
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Shift4 aims for restaurant industry dominance with Revel Systems acquisition, eyeing cross-selling opportunities. The $250 million deal merges two major players in payments and POS sectors. Shift4 targets restaurant payment expansion, leveraging Revel’s vast customer base. The acquisition signals a....
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McDonald’s contemplates a $5 meal deal addition, aiming to lure back patrons amid meal price escalations due to inflation, as per Bloomberg. The proposed pocket-friendly combo could feature a McChicken, McDouble, or a four-piece chicken nuggets accompanied by fries and a beverage. Ongoing dialogues....
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Wingstop, Raising Cane’s, and Jersey Mike’s soar beyond competition, distinguishing themselves in the realm of burgeoning restaurant chains. Jonathan Maze delves into what sets this triumvirate apart, offering insights into their remarkable ascent. While available exclusively to RB+ subscribers, the....
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AI and automation revolutionize restaurants, transforming marketing and HR. Loyalty data fuels personalized marketing, while drive-thru chatbots enhance customer experiences. Chatbots streamline hiring processes, relieving labor pressures. Amidst rising minimum wages, AI offers cost-saving solutions....
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China's catering industry embraces innovation, digitization, and high-tech advancement, spurred by the nation's quest for progressive productive forces. Witnessed at Beijing's Niujie subway station, a pancake vending machine enthralls commuters with its automated jianbing preparation. Meanwhile, res....
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Sanjana B
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April 30, 2024
In response to California's recent hike in the minimum wage, fast-food chains have begun implementing price increases. Chipotle, among others, has adjusted its menu prices in California, citing the need to offset higher labor costs. This move comes as no surprise, as restaurants have been warning of....
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Sanjana B
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April 30, 2024
In today's crowded restaurant landscape, standing out demands strategic prowess. Enter business intelligence: the key to decoding data into actionable insights. It's about leveraging analytics to refine operations, boost finances, and elevate brand presence. Here's how: Centralize Data: Integrate sy....
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Sanjana B
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April 30, 2024
Franchisors wrestle with tech integration amid budget constraints, seeking solutions that align with franchise goals. Greg Davis, CEO of Bigleaf Networks, shares insights on overcoming hurdles. Challenges include training, tech consistency, and cost management. Essential tech, like POS and integrate....
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Sanjana B
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April 23, 2024
Last Saturday, I tuned in to a riveting radio segment featuring a Toast sales rep. Not the breakfast kind; it's a savvy restaurant management system. Simplifying orders with handheld devices, it's a game-changer for eateries. Amidst industry challenges, innovative tech like this is vital. In a world....
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Sanjana B
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April 23, 2024
Operators prioritize digital marketing, with 36% aiming to enhance engagement, reports Informa’s Restaurant Technology Outlook. Uber Eats steps up with Uber Eats Videos, akin to TikTok, empowering operators to showcase dishes. These videos aim to allure customers in an increasingly visual social med....
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Sanjana B
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April 23, 2024
This week, Nation’s Restaurant News editors attended Arizona's Restaurant Leadership Conference (RLC), gathering industry leaders for insightful discussions and networking. Senior editor Joanna Fantozzi shared key insights, focusing on pricing, labor costs, and the enduring importance of customer ex....
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Sanjana B
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April 18, 2024
Amidst today's challenges, restaurant survival hinges on tech. The dining scene is amidst a digital overhaul, adapting to changing consumer behaviors and economic squeezes. Restaurant tech, from POS systems cutting waste to delivery apps bolstering revenue streams, is the lifeline. Yet, amid the ple....
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Sanjana B
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April 18, 2024
Consumer habits shift in Canada post-pandemic. The rise of ghost kitchens and third-party delivery apps has birthed the "hermit consumer" archetype, favoring comfort and convenience through home orders. In the past year, dining out decreased by 88%, while takeout surged by 46% globally. Fast food ad....
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Sanjana B
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April 18, 2024
Tillster's latest findings reveal a shift in diner behavior towards restaurant-specific apps and kiosks, sidelining third-party delivery services. Surveying over 1,000 quick-service and fast-casual patrons, the report shows a 25% surge in customers using restaurant-owned channels, with 17% intending....
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Sanjana B
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March 27, 2024
Restaurants thriving on customer engagement platforms are easily connecting with their clientele. Digital customers, often the most loyal, make adding loyalty programs a logical step. Whether a nationwide chain or a fledgling eatery, survival now hinges on online ordering. A 2023 DoorDash report fo....
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Sanjana B
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March 27, 2024
The restaurant industry has long explored dynamic pricing, but recent attention surged when Wendy’s announced plans to test it in 2025. Social media hype often confuses dynamic pricing with surge pricing, yet variable menu prices are pivotal for restaurants in 2024. New tech like AI will drive dyna....
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Sanjana B
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March 27, 2024
Panera Bread's digital systems, including in-store kiosks, have crashed without explanation since the weekend. Despite cafes being operational, customers can only order at registers due to the outage. The company's website and app are down, with workers left in the dark about the cause. Even the Un....
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Sanjana B
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March 20, 2024
Thousands of Tesco and Sainsbury’s shoppers faced disruptions when technical glitches impacted their online orders and instore payments. Social media platforms buzzed with complaints as canceled orders and payment failures left many frustrated. Sainsbury’s encountered contactless payment issues aft....
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Sanjana B
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March 20, 2024
In San Antonio, Texas, McDonald’s once relied on physical counters and cash payments. Now, immersed in tech, it's almost a burger-selling tech titan. Its app, kiosks, dynamic menus, and AI boost sales and efficiency worth billions. Yet, tech hiccups halt operations, with recent outages hitting glob....
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Sanjana B
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March 11, 2024
SpotOn introduces Marketing Assist, a groundbreaking tool for restaurants, making it the pioneer in POS providers to offer automated marketing solutions for email and social media campaigns. Targeting restaurant operators, it aims to alleviate the burden of marketing amidst challenges like labor co....
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Sanjana B
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March 11, 2024
In a data-driven era, restaurant operators grapple with crucial questions: How to gather and interpret data securely? Are they capturing the right data? The market buzzes with potential sources, from POS systems to delivery platforms, but quality surpasses quantity. The December 2023 Market Leader R....
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Sanjana B
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March 05, 2024
Discovering Manhattan's culinary gems: From a West Village eatery echoing early American religious life to an iconic seafood joint spanning the boroughs. Join us on "The Dish" for these tales and more. Learn more
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Sanjana B
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March 05, 2024
In 2024, culinary evolution thrives, merging global flavors and sustainability. Outstanding dishes redefine dining, like Verde Vista's "The Garden Symphony" in California, a vegan medley sourced from local farms, artfully presented. Maine's Poseidon’s Pearl showcases "Ocean’s Embrace," ethically sou....
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Sanjana B
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March 05, 2024
Keyzoo's AI car key ordering in Fort Lauderdale marks a locksmith industry game-changer. Spearheaded by Eli Itzhaki, this platform revolutionizes car key procurement, streamlining the process with affordability and transparency. By integrating AI, Keyzoo offers direct access to services, cutting tra....
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Sanjana B
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February 28, 2024
Restaurant Brands achieves record sales of $1.32 billion in 2023, a 6.7% surge from the previous year. Despite robust growth across its divisions, net profit declines to $16.3 million, attributing the dip to inflationary pressures and underperformance in select markets. Store EBITDA holds steady at....
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Sanjana B
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February 28, 2024
Amidst the online ordering trend spurred by the pandemic, Wingstop unveils "MyWingstop," a personalized digital platform set for nationwide release on April 1. Contrary to its existing app, Wingsider, MyWingstop promises a unique customer experience, driven by individual preferences and first-party....
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Sanjana B
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February 20, 2024
Square's latest Restaurant Industry Report delves into Q4 2023 trends, spotlighting breakfast delivery preferences and seasonal shifts. Amid remote work's prevalence, breakfast delivery gains traction, while harsh weather amplifies delivery reliance in colder months. Ming-Tai Huh, Square's GM for Re....
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Sanjana B
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February 20, 2024
Boston's Toast to Slash Hundreds of Jobs! The Boston-headquartered restaurant tech firm, Toast, plans a significant workforce reduction. In its 2023 financial report, the company disclosed intentions to cut 550 jobs, alongside facility and operation reorganizations, with an estimated cost of $55 mil....
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Sanjana B
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February 20, 2024
Artificial intelligence (AI) permeates various domains today, including the culinary world. From crafting cocktails to devising cookie recipes, AI garners attention for its kitchen prowess. It's now infiltrating restaurant operations nationwide, managing food preparation to order taking. While AI op....
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Sanjana B
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February 15, 2024
AI-driven restaurant kiosks are transforming the dining landscape, driving unprecedented sales growth and enhancing customer satisfaction. These cutting-edge devices offer intuitive interfaces for personalized ordering experiences, optimizing efficiency and reducing errors. Strategic upselling algor....
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Sanjana B
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February 15, 2024
CaliExpress by Flippy revolutionizes dining with the world's first fully autonomous restaurant concept, debuting in Pasadena. While the menu remains simple, featuring classics like burgers and fries, the technology driving the operation is anything but basic. Automated ordering and cooking processes....
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Sanjana B
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February 15, 2024
Chef Robotics, a food automation startup, achieved a remarkable feat, hitting the ten million-meal mark within two years of its first robot deployment in June 2022. Founder Rajat Bhageria revealed a staggering growth trajectory, with exponential acceleration. From taking almost a year for the first....
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Sanjana B
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February 09, 2024
Restaurants eagerly embrace AI solutions, hoping to solve labor shortages. Is this a lasting partnership or mere infatuation? Better Days revolutionizes dining with fully automated, healthy, and affordable robot restaurant concepts. Meanwhile, the Congressional debate over border security poses sig....
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Sanjana B
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February 09, 2024
Post-Pandemic Reality: Restaurant CEOs Navigate Ongoing Health Challenges" As the pandemic wanes, the distinction between "post-pandemic" and "post-COVID-19" becomes vital. COVID-19 remains prevalent, with over 15,000 U.S. hospitalizations weekly. While COVID protocols eased, foodborne illnesses sur....
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Sanjana B
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February 09, 2024
Grant Powell MBCS recently conversed with Alana Abbitt, Miso Robotics' VP of Product Development, delving into the AI-powered robotics reshaping fast food. Flippy, Miso Robotics' brainchild, is an AI-driven marvel born in the Los Angeles Metro. It redefines kitchen dynamics, particularly in Quick Se....
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Sanjana B
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January 30, 2024
Amarillo, Texas (KAMR/KCIT) - Nine Line BBQ and Spicy Mike’s Bar-B-Q Haven take the spotlight on America’s Best Restaurant (ABR) Roadshow. Texas barbecue steals the show this month as both eateries showcase their flavors. Spicy Mike’s, founded in 2012 by owner Mike Havens, emphasizes the Texan barb....
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Sanjana B
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January 30, 2024
In a dynamic year for Jersey Mike's, the sandwich giant expanded nationwide, defying industry challenges. Now, staying at the forefront, the chain unveils an A.I. ordering system across 50 locations. Developed with SoundHound, renowned for music recognition, the system adeptly handles phone orders,....
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Sanjana B
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January 30, 2024
In a snow-starved Californian ski season, a 66-year-old snow-themed restaurant offers a perpetual winter escape. Clearman's North Woods Inn, nestled in San Gabriel Valley, boasts kitschy decor, stuffed bears, and affordable steaks. Founded in 1958, it's a log cabin haven with hunting lodge vibes—co....
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Sanjana B
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January 22, 2024
In today's rapid digital era, traditional restaurant marketing falls short. With smartphones dominating, consumer behavior leans digital. Adapting is essential for eateries to thrive. This blog unveils a shift from old-school to digital tactics, tapping vast online opportunities. Explore how restau....
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Sanjana B
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January 22, 2024
Your go-to eatery faces challenges – staff shortages, rising costs, unruly customers. As food pros endure heightened stress, let's refresh our manners for a smoother dining experience. Chef Rossi, of The Raging Skillet, highlights the industry's tough nature, emphasizing gratitude and kindness. Che....
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Sanjana B
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January 22, 2024
Convenience stores, like Weigel's, can elevate their foodservice operations and revenue by embracing tech upgrades such as AI-powered ordering and advanced back-office training. In an era where consumer expectations demand digital integration, these enhancements become crucial for staying competiti....
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Sanjana B
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January 18, 2024
CES 2024 in Vegas wasn't just about robots; it served up groundbreaking food tech. Highlights include sustainable gastronomy with vertical farming, plant-based alternatives, and food waste reduction. Tech-enhanced kitchens feature robot chefs like Moley Robotics' Chef Moto and connected cookware fro....
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Sanjana B
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January 18, 2024
Voice AI and robotics are evolving, addressing user concerns about human-like interactions. Presto Voice AI adopts a "Human in the Loop" approach, stepping in when AI falters, an occurrence limited to 15%. Vox AI pioneers the drive-thru experience, boasting as the world's most conversational voice A....
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Sanjana B
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January 18, 2024
Diversified Restaurant Group, overseeing 350+ units, recently launched an exclusive "all-digital" drive-thru-only Taco Bell in Missouri. The location caters to mobile and on-site kiosk orders, along with third-party delivery via Uber Eats and DoorDash. With the broader industry aiming for 100% digit....
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Sanjana B
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January 10, 2024
The ever-evolving restaurant industry embraces technology for enhanced customer experiences and operational efficiency. Success hinges on meticulous details, such as order processing speed and accurate inventory updates. A prevalent challenge is integrating various specialized software applications,....
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Sanjana B
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January 10, 2024
On Nov. 2, 2023, dubbed the "day of the dead" by Stevie Stacionis, owner of Bay Grape wine bars in Oakland and Napa, the WineDirect point-of-sale systems collapsed, disrupting operations. Stacionis had long complained about errors causing lost transactions and misreported sales. Point-of-sale (POS)....
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Sanjana B
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January 10, 2024
Navigating the restaurant business, whether a seasoned entrepreneur or a newcomer, can be daunting. As a restaurateur and tech leader, I emphasize deciphering meaningful and actionable data insights for operators. When I started in the industry over a decade ago, the basics of prime costs and profit....
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Sanjana B
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January 03, 2024
In today's swift digital age, a restaurant's online allure is pivotal for customer allure and loyalty. The linchpin of this virtual interaction is the user experience (UX) of restaurant websites. A delectable UX not only heightens customer satisfaction but also steers the triumph and prestige of th....
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Sanjana B
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January 03, 2024
DoorDash aims to broaden its scope beyond food delivery, eyeing international expansion and diversification beyond restaurants. CEO Tony Xu revealed the focus on deploying the company's increasing cash reserves. The strategy involves venturing outside the U.S. and exploring sectors beyond the tradi....
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Sanjana B
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January 03, 2024
In the dynamic realm of the food industry, digitalization is no longer a trend but a survival imperative, revolutionizing how restaurants operate and engage with patrons. Explored here is the impact of digitalization on the food sector, with a focus on its implications for local vendors in Malaysia....
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Sanjana B
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December 27, 2023
Burger King wraps up the year with a bold move against Wendy's, introducing a $5 Duo Deal as a counter to the rival's popular $5 Biggie Bag. This strategic challenge aims to regain Burger King's position, as Wendy's claimed second place in the U.S. burger chain hierarchy. The new offer, available n....
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Sanjana B
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December 27, 2023
Ditch the apron this Christmas! Find comfort in dining out with 36 restaurants open on Dec. 25. As stress from holiday prep lingers, rejoice in a variety of options, from Applebee’s to Starbucks. Bar Louie welcomes you with extended hours on Christmas Eve and Day. Benihana offers a unique hibachi e....
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Sanjana B
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December 27, 2023
In 2024, dining-out businesses are prime targets for acquirers as pandemic recovery fuels consumer spending. Private equity owners, stuck during a deal slump, are set to capitalize on eager sellers. With a 16% YoY rise in spending on dining out to $1.3 trillion in 2022 and eight consecutive months....
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Sanjana B
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December 19, 2023
MOTO Pizza eyes a 2024 Bellingham spot, boasting a unique blend of Detroit, New York, Roman, and Filipino flavors. CEO Gerard Figurelli confirms the plan, but no opening date or location details emerge. Meanwhile, Black Fern bids farewell on Dec. 12, closing "for the foreseeable future" in downtown....
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Sanjana B
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December 19, 2023
In St. George, the restaurant battlefield along Boulevard proves the industry adage: one year to thrive or die. ROCTACO and Flake Pie Co., at 471 E. St. George Blvd., recently folded after a brief 19 months. Thirst’s soda shop venture, launched in July 2022, morphed into Wetzel’s Pretzels. Turmeric....
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Sanjana B
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December 12, 2023
In the realm of Elon Musk's ventures, the long-anticipated Tesla restaurant in Los Angeles is finally taking tangible form, a refreshing change from Musk's habitual delays and grandiose pledges. Contrary to the Cybertruck saga, construction for the innovative eatery has accelerated, with visible si....
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Sanjana B
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December 12, 2023
McDonald's enthusiasts can rejoice as CosMc's, a fresh spinoff, is about to tantalize taste buds. Unveiled during a Q2 conference by CEO Christopher Kempczinski, CosMc's promises a unique, compact, beverage-centric concept. A sneak peek at the Bolingbrook, Illinois, store menu surfaced online, and....
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Sanjana B
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December 12, 2023
Success in the upcoming year rests on how customers perceive value, as emphasized by Black Bear Diner CEO Anita Adams. The 2023 trends report by BentoBox reveals a 7 percent increase in diner spending, averaging $22.46 per check. Beyond mere pricing, brands recognize that defining value is now intr....
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Sanjana B
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December 08, 2023
McDonald's and Google unveil a groundbreaking global alliance, integrating Google Cloud across the fast-food giant's extensive worldwide network. This strategic partnership marks McDonald's ambitious leap toward tech sophistication in the industry. Leveraging Google Cloud's hardware, AI, and data t....
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Sanjana B
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December 08, 2023
Pasadena's renowned Cali Group, recognized for pioneering robotic chefs, is set to open the world's premier fully autonomous AI-powered restaurant. Teaming up with Pasadena-based Miso Robotics and PopID, Cali Express by Flippy introduces cutting-edge technology for an entirely automated culinary ex....
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Sanjana B
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December 08, 2023
Utah's alcohol authority aims to launch online liquor orders in 2024, introducing "Click & Collect" for state-run stores. Under the Department of Alcoholic Beverage Services (DABS), the digital infrastructure is in progress, offering a convenient system akin to grocery shopping. Customers browse on....
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Sanjana B
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November 28, 2023
In 2023, the Restaurant Technology Market displays remarkable growth, soaring from millions to millions in 2017-2022. With a projected CAGR, it's set to hit millions by 2029. This report, spanning 127 pages, unveils strategies, size, and dominating trends. It dissects end-users (full-service, fast-....
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Sanjana B
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November 28, 2023
As Hong Kong restaurants embrace digital upgrades, blind and deaf diners feel left out. Digital menus and queues pose challenges; touch-screen kiosks hinder the visually impaired, while image-heavy menus baffle screen-reading apps. The Equal Opportunities Commission urges industry change with 80 be....
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Sanjana B
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November 28, 2023
LA's social media stars venture into restaurants, shifting from digital to culinary domains. Influencers like David Dobrik and TikTok's Tu? Nguy?n have opened eateries, capitalizing on their fan base and creating distinctive dining experiences. Despite controversies, Dobrik's Doughbrik’s Pizza thri....
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Sanjana B
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November 21, 2023
Fast food's future arrives as a Florida Chick-fil-A pioneers exclusive drone delivery for local patrons. Within a 1.2-mile radius of the Brandon/Valrico location, spicy chicken sandwiches and shakes soar through the skies, available from 10 a.m. to 6 p.m. Monday through Friday. Partnering with Dron....
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Sanjana B
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November 21, 2023
In the dynamic realm of gastronomy, technology acts as the catalyst reshaping the restaurant landscape. From reservations to pandemic-driven changes, Statista notes digitization's global impact on the industry. Restaurant management software, valued at $4.2 billion in 2021 and predicted to hit $17.....
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Sanjana B
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November 21, 2023
AI-powered restaurant platform startup Malou secures $10 million in fresh funding, aiming for rapid expansion in France and global markets, with a focus on the U.S. and the Middle East. Launched in 2021, Malou's platform employs AI to elevate restaurants' digital footprint, encompassing online repu....
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Sanjana B
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November 17, 2023
Grocers seize the opportunity to spice up made-to-order meals, bridging the cost gap between groceries and restaurants. Hy-Vee's expansive food hall in Nebraska boasts diverse offerings like Mia Italian, HyChi, and Hibachi, enticing customers with 32 taps and sit-down options. Others, like Wegmans....
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Sanjana B
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November 17, 2023
Chipotle's founder, Steve Ells, is set for a comeback, unveiling Kernel, a startup pioneering tech-infused meat-free eateries. The first spot, launching in Manhattan, features a skeletal staff partnering with robots to craft offerings like veggie burgers, faux chicken sandwiches, and acai bowls. Wi....
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Sanjana B
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November 17, 2023
The global multichannel order management market is poised for a robust 9.5% CAGR from 2023 to 2030. The surge in market development, exemplified by Toast's Order with Google integration, signals worldwide growth. Notable ventures like Gap Inc.'s tech-driven fulfillment services and BigCommerce's Am....
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Sanjana B
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November 07, 2023
Canada's restaurant industry, having endured the unprecedented blow of the COVID-19 pandemic, now faces a grim future. A recent report from Restaurants Canada reveals that despite surviving the pandemic's depths, the industry's outlook remains bleak. While restaurant spending is projected to surpas....
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Sanjana B
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November 07, 2023
A Salt Lake City Mexican restaurant, Monarca, received a jaw-dropping $10,000 tip from a group of diners led by loyal customer Michael McHenry. The kind gesture led to a surge in job applications at the establishment. Owner Alfonso Brito, who distributed the tip among his staff, including a $2,000....
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Sanjana B
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November 03, 2023
Amidst record-breaking inflation, labor shortages, and persistent supply chain disruptions, the foodservice industry grapples with a challenging road to recovery. Restaurateurs wonder if the upcoming year holds any respite. Brad Lancaster, CEO of Restaurant Supply Store, highlights the escalating s....
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Sanjana B
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November 03, 2023
Selecting a payment system for your small business can be daunting with numerous options available. This guide explains the distinctions between point of sale systems, highlighting the advantages they offer. While traditional POS systems mainly involved tills or cash registers, modern POS systems h....
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Sanjana B
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November 03, 2023
Delivery First, founded by Chicagoland restaurant experts, disrupts the restaurant and last-mile logistics interface. This service, conceived by industry insiders, prioritizes restaurant savings. As the pandemic fueled deliveries, Delivery First rapidly expanded. Its founder, Anthony Gambino, sough....
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Sanjana B
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October 26, 2023
Orders.co introduces AI-driven tools for restaurants, focusing on independent eateries, growing chains, and digital brands. These innovations promise operational efficiency and scalability across various platforms. Notable features include an AI-based website builder for personalized ordering sites....
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Sanjana B
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October 26, 2023
In 2019, Lutheran Social Service of Minnesota launched LSS Meals to Go to combat food deserts in rural communities. With the pandemic's onset, this service became vital for Minnesotans who wanted safe, nutritious meals while avoiding public spaces. Last year, the program delivered a remarkable 40,7....
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Sanjana B
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October 19, 2023
Order management software streamlines sales order processes across multiple channels, reducing administrative time and errors for small businesses. Automation improves speed and accuracy, freeing up time for income-generating activities. Real-time inventory management ensures optimal stock levels,....
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Sanjana B
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October 19, 2023
Sometimes, life leads you to fast food despite your intentions. Jewelry store Shane Co. conducted a peculiar survey to determine each state's favorite fast-food burger joint. They asked over 2,000 people which fast-food restaurant served the best burger. Combining this input with Google Trends data....
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Sanjana B
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October 19, 2023
In the ever-evolving realm of restaurant technology, it's crucial to adapt. Technology companies have surged since the pandemic, yet many restaurant operators lag in embracing these innovations. To master this tech wave and create a winning tech stack, understand its purpose. A tech stack consists....
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Sanjana B
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October 13, 2023
Popmenu and OpenTable have formed a dynamic partnership, easing the restaurant industry's menu management challenges. This collaboration, now active in the U.S. and Canada, with a UK launch slated for early 2024, empowers restaurateurs to effortlessly handle digital menus. As Popmenu becomes OpenTa....
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Sanjana B
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October 13, 2023
AI is rapidly reshaping restaurants, enhancing customer experiences and boosting efficiency. Personalized recommendations, driven by AI, delight customers and increase sales. Imagine AI apps suggesting dishes based on diners' preferences, simplifying orders and ensuring memorable experiences. AI al....
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Sanjana B
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October 13, 2023
The internet plays a pivotal role in modern restaurant success, impacting various aspects of the business. A robust internet connection goes beyond providing customer Wi-Fi; it's a lifeline for restaurant viability, especially after the challenges of 2020. The digital divide is increasingly noticea....
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Sanjana B
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October 05, 2023
Fiserv, a global leader in payment and financial services technology, is expanding its partnership with Inspire Brands, a multi-brand restaurant company with over 32,000 global restaurants. Building upon their existing relationship, Fiserv will enhance unified commerce experiences for Inspire's var....
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Sanjana B
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October 05, 2023
Accor, a global hospitality leader, wields AI and teamwork to slash food waste. With 5,500 hotels serving 200 million meals worldwide, precise measurement is paramount. Accor promotes Gaïa, its unique online reporting tool, for waste quantification and eco-performance tracking. 71% of properties us....
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Sanjana B
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October 05, 2023
AI tools empower restaurants like Little Caesars, Darden, and Jack in the Box to anticipate customer preferences and streamline services. These establishments leverage AI to analyze sales data, ensuring prompt and accurate orders. At Little Caesars, for instance, customers can order via a mobile ap....
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Sanjana B
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September 25, 2023
The Welcome Conference, hosted by hospitality luminary Will Guidara, signals a shift in the restaurant industry. This year, it's all about spreading warmth and kindness. Surprising moments unfolded as speakers, including accomplished women, initiated hugs on stage, setting a unique tone for this on....
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Sanjana B
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September 25, 2023
Vita Mojo and KAM's latest research delves into restaurant tech, revealing that more than half of industry leaders find inefficiencies hindering their business goals. In this report, 81 executives from top quick-service restaurants and coffee chains share their tech experiences. "Hospitality Tech 2....
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Sanjana B
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September 25, 2023
As grocers aim to modernize their stores, many are eyeing smart technology to enhance the shopping experience by providing shoppers with detailed product information right on the shelves. According to a PYMNTS Intelligence survey, 32% of grocers believe that consumers are highly likely to switch to....
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Sanjana B
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September 20, 2023
Rising labor costs and staffing shortages are compelling U.S. restaurants to embrace technology for survival and profit, according to Popmenu's recent research. Despite 79% of eateries seeing steady or growing revenue, a hefty 34% spike in labor expenses this year is denting their finances. Popmenu....
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Sanjana B
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September 20, 2023
The restaurant industry is embracing technology with AI and automation playing vital roles amid labor shortages and rising costs. Robots handle food prep and serve customers, while data-driven tools optimize pricing and personalize menus. AI generates food descriptions, takes orders, and enhances c....
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Sanjana B
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September 20, 2023
Restaurants recognize technology's role in boosting sales and staying relevant. Convincing franchisees to embrace these innovations may seem daunting, but it's akin to marketing, as discussed by industry experts at FSTEC in Dallas. Brands must market tech initiatives from the start, involving franc....
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Madhu Madhu
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September 11, 2023
Casey’s General Stores has expanded its AI-driven automated voice assistant (AVA) to streamline off-premise orders across its entire footprint. Developed by SYNQ3 Restaurant Solutions, the system now operates in over 2,500 stores across 16 states. AVA handles incoming phone calls, processes orders,....
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Madhu Madhu
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September 11, 2023
In the ever-evolving world of food, restaurant technology reigns supreme, propelling innovation, efficiency, and customer satisfaction. This journey delves into the realm where cutting-edge innovations reshape the restaurant landscape. Embracing Touchless Menus for Safety: QR code menus, born from....
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Madhu Madhu
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September 11, 2023
Subway has revamped its loyalty program, MVP Rewards, with a tiered system offering more generous rewards based on annual spending, aiming to enhance customer retention while managing costs. Chick-fil-A is expanding its Mobile Thru mobile drive-thru lanes to over 300 locations, prioritizing digital....
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Madhu Madhu
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September 04, 2023
Labor Day weekend marks the unofficial end of summer, and if you're planning to hit the road or host a barbecue, it's important to know what will be open. On Labor Day itself, the U.S. Postal Service takes a break, with FedEx services, Amazon, and UPS also observing thus poe holiday. However, the m....
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Madhu Madhu
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September 04, 2023
In Goffstown, New Hampshire, a diverse group of seniors gathers weekly to enjoy nutritious meals, fostering social connections and combating loneliness. Instead of traditional senior centers, some communities are partnering with struggling restaurants, utilizing federal and state funding earmarked....
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Madhu Madhu
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September 04, 2023
In the ever-evolving landscape of digital and physical retail, the food and beverage industry in Asia faces a pivotal moment. As of online ordering gains momentum alongside the resurgence of dine-in experiences, merchants grapple with the task of harmonizing these realms. A recent development seeks....
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Madhu Madhu
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August 29, 2023
IHOP Breaks Ground: AI-Powered Recommendations via Google Cloud US-based IHOP restaurant chain pioneers an AI-driven food ordering engine powered by Google Cloud. With personalized online suggestions for customers, IHOP embraces cutting-edge tech to revolutionize its ordering experience. The partne....
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Madhu Madhu
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August 29, 2023
IHOP joins forces with Google Cloud to pioneer AI-driven dining personalization. As the inaugural restaurant to incorporate Google's Recommendations AI, IHOP tailors online orders to patrons' tastes and habits, showcasing items like Poblano Eggs Benedict for spice enthusiasts. This venture harmoniz....
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Madhu Madhu
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August 29, 2023
Toppers CEO Unveils High-Stakes Journey: Crafting Exclusive POS Triumphs Toppers Pizza's CEO, Adam Oldenburg, unveils the brand's audacious move to create an in-house point-of-sale system, shedding light on its challenges and triumphs. This strategic choice has propelled Toppers ahead in the compet....
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Madhu Madhu
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August 23, 2023
Osmow’s Expands US Presence with Buffalo's Shawarma Delight Quick-service chain Osmow’s grows in the US, introducing its signature shawarma at Buffalo's Walden Galleria. The new outlet offers savory pitas filled with chicken, beef, lamb, beyond steak, or falafel, complemented by fresh herbs, veggie....
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Madhu Madhu
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August 23, 2023
North American Food Industry Bounces Back Post-Pandemic Slump Top 500 U.S. restaurant chains witnessed an 8.2% sales surge in 2022, totaling $393 billion, indicating recovery from COVID-19's initial blow, per Technomic's 2023 Chain Restaurant report. Soaring menu prices fueled this growth, while th....
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Madhu Madhu
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August 23, 2023
Chipotle's Rural Expansion Sparks Concerns Amid Inflation Impact Chipotle's leap into rural markets is making waves in the fast-food scene. While some praise the move, potential roadblocks loom due to inflation's hit on profits. Recent reports show Chipotle's quarterly sales fell short of expectati....
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Madhu Madhu
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August 16, 2023
CloudChef, the innovative food delivery startup, marries Michelin excellence with AI-driven efficiency. Its menu boasts dishes crafted by Michelin-star chefs, yet the culinary orchestration unfolds in a kitchen devoid of seasoned chefs. AI's vigilant gaze guides novices, step by step, via screens.....
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Madhu Madhu
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August 16, 2023
\ Oregon eatery owner ignites AI debate, hires tireless robot server. Plato, the non-stop automaton, tirelessly ferries dishes at The Cazadero. Shrugging off rising labor costs and staffing woes, Sherry Andrus embraces the AI wave. AI's allure for small businesses gleams bright, as cost-cutting and....
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Madhu Madhu
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August 07, 2023
Tech Sparks Dining Revolution in U.S. Restaurants Modern technology is reshaping the American restaurant landscape. Advanced Point of Sale (POS) systems streamline ordering and payments, offering insights for informed decisions. Mobile apps amplify reach, driven by COVID-19's demand for contactless....
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Madhu Madhu
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August 07, 2023
Today's diners crave convenience, speed, and consistency. Smartphone-based ordering shifted coffee, lunch, and grocery consumption. In 2020, eateries embraced digital menus, QR codes, delivery, and contactless payments. Now, in 2023, restaurant operators seek next-gen tech upgrades for savvy custom....
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Madhu Madhu
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July 31, 2023
Popular Buda Restaurant Faces Tipping Backlash: Controversial Policy Amended! Valentina's Tex-Mex BBQ in Buda, Texas, received online backlash after a viral tweet exposed their former tipping policy. The screenshot revealed that tips could be withheld from employees who violated certain rules, some....
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Madhu Madhu
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July 31, 2023
In recent years, restaurant operators have grappled with the challenges of juggling multiple disconnected technology systems. The pandemic accelerated the need for rapid tech upgrades, encompassing various areas like online ordering, curbside pickup, AI modules, and more. However, these additions o....
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Madhu Madhu
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July 31, 2023
Acclaimed US Eatery 'Dave's Hot Chicken' Coming to Burlington! Celebs Love It! ?? Award-winning American restaurant chain, Dave's Hot Chicken, is finally making its way to Burlington, as reported by Inside Halton. Known for its mouthwatering Nashville-style hot chicken tenders, sandwiches, and slid....
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Madhu Madhu
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July 18, 2023
Insights Unveiled: Agility and Openness Fuel Success for Up-and-Coming Restaurants In a captivating session at Atlanta's CREATE Road Show, industry leaders from Smalls Sliders, Southern Proper, and Full Course shared their wisdom with attendees. Maria Rivera, CEO of Smalls Sliders, emphasized that....
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Madhu Madhu
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July 18, 2023
Seamless Success: Unify Platforms for Restaurant Triumph In recent years, restaurant operators have grappled with the challenges of juggling multiple disconnected technology systems. The pandemic accelerated the need for rapid tech upgrades, encompassing various areas like online ordering, curbside....
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Madhu Madhu
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July 17, 2023
Restaurant-tech firm Toast, with its extensive clientele of 85,000 eateries, has stirred up controversy by implementing a 99-cent charge for online orders. Consumers, perplexed by inflated prices, may be quick to blame their local restaurants, but the real culprit lies with Toast, the digital order....
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Madhu Madhu
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July 14, 2023
Simplifying Data for Personalized Dining Experiences A recent incident shed light on a crucial trend in the restaurant industry: customers demand smooth experiences across all channels, whether it's through an app, at the counter, or on an in-store kiosk. Unfortunately, labor concerns and employee....
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Madhu Madhu
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July 14, 2023
Meta's Threads App Takes on Twitter: Restaurant Brands Dive In Threads, the surprise launch from Meta, the parent company of Facebook and Instagram, has become the talk of the town. Labeled as the potential Twitter killer, this app mirrors Twitter's features, boasting limited character counts, tagg....
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Madhu Madhu
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July 14, 2023
Restaurants are striving to distinguish themselves in the crowded loyalty program arena. Yum Brands, the QSR behemoth encompassing KFC, Taco Bell, Pizza Hut, and the Habit Burger Grill, has partnered with analytics platform Treasure Data to enhance personalization. This move aims to enable more tar....
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Madhu Madhu
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June 27, 2023
Restaurant Bills Add Up: Unexpected Charges Frustrate Diners Restaurants are increasingly including service charges on customers' bills, separate from tips. These charges, known as living wage fees or kitchen fees, aim to improve compensation for back-of-house staff like cooks and dishwashers. Some....
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Madhu Madhu
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June 27, 2023
Steak 'n Shake, the renowned US restaurant chain with over 500 locations worldwide, has unveiled plans to introduce the cutting-edge PopID platform to its self-ordering kiosks. This innovative move aims to revolutionize digital interactions and payments through consumer-driven biometric verificatio....
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Madhu Madhu
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June 27, 2023
Milagro Corp., led by CEO Hamed Mazrouei, reveals the game-changing impact of AI in the restaurant industry. Integrating OpenAI's ChatGPT into its AI-powered Restaurant Operating System (ROS), Milagro takes a significant leap forward. Mazrouei envisions AI's potential for predictive analytics, pers....
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Madhu Madhu
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June 20, 2023
Restaurants like Panera and Chipotle are embracing artificial intelligence (AI) to revolutionize their food service operations. From predictive ordering for customers to automating tasks, AI has the potential to streamline processes and enhance the guest experience. Analysts highlight the benefits,....
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Madhu Madhu
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June 20, 2023
Restaurants have embraced various technologies to understand their brand's health, manage spending, and streamline operations. However, amidst the pursuit of cost-cutting automation, brands are now opting for consolidated solutions. The dilemma of managing numerous platforms will take the spotlight....
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Madhu Madhu
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June 12, 2023
Rising Costs and Inflation Squeeze Restaurants' Real Estate Inflation is reshaping the real estate landscape for restaurants, with soaring prices for land, rents, and construction materials putting a strain on operators. Longer construction lead times and supply chain issues further complicate the....
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Madhu Madhu
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June 12, 2023
Key Food Trends Revealed at Restaurant Association Show The recent National Restaurant Association (NRA) Show in Chicago showcased cutting-edge innovations in the food industry. Against a backdrop of economic challenges and tight budgets, several trends emerged as beacons of innovation. Automation....
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Madhu Madhu
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June 12, 2023
Tech Solutions to Rescue Restaurants Amid Staffing Crisis A Square survey reveals that nearly one-third of restaurants have been grappling with staffing shortages for two years. Many food service employees didn't return to their previous jobs or left shortly after others began coming back after the....
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Madhu Madhu
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June 01, 2023
Restaurant Operators Embrace Post-Pandemic Optimism At the National Restaurant Association Show, we explored technology, plant-based menus, and labor concerns. Yet, let's not forget the unsung heroes—the operators themselves. Editorial director Sam Oches and managing editor Leigh Anne Zinsmeister e....
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Madhu Madhu
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June 01, 2023
Uber Eats Expands Food Delivery Robot Fleet to New Markets Uber Eats is set to revolutionize food delivery with the deployment of up to 2,000 additional robots from Serve Robotics. After a successful pilot program in Los Angeles, these four-wheeled rovers will now conquer new markets such as San Jo....
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Madhu Madhu
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June 01, 2023
Labor Shortages and Innovative Solutions Steal the Show at 2023 Restaurant Expo Chicago witnessed a gathering of foodservice operators at the highly anticipated 2023 National Restaurant Association Show, where cutting-edge trends in food, beverages, and restaurant technologies took center stage. Wi....
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Madhu Madhu
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May 24, 2023
Cutting-Edge Tech Wonders: Standouts at NRA Show Discovering innovation in the Tech Pavilion at the National Restaurant Association Show is a delightful but somewhat repetitive experience. However, true gems always emerge, showcasing unparalleled uniqueness. Here are four captivating examples from t....
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Madhu Madhu
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May 24, 2023
Tech Investments Surge as Restaurants Optimize Delivery and Boost Profits Restaurants are ramping up their technology investments to maximize delivery capabilities and enhance profitability, as revealed in a research report by Delaget, a restaurant SaaS provider. The "2022 QSR Operational Index" dem....
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Madhu Madhu
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May 24, 2023
The Rise of IoT: Revolutionizing Restaurant Tech for Efficiency In 2022, the National Restaurant Association Show featured cutting-edge robots, both front and back of the house. However, the post-pandemic tech landscape has shifted towards inconspicuous AI rather than flashy automation. The standout....
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Madhu Madhu
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May 15, 2023
Boost Restaurant Revenue: 5 Profit-Driving Tech Trends Technology is crucial for hotels and restaurants, aiding in client acquisition, streamlined experiences, and revenue growth. Embrace these five tech trends to optimize your hotel restaurant's performance. Streamline Events: Utilize event manage....
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Madhu Madhu
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May 15, 2023
Next week's National Restaurant Association Show in Chicago will feature the latest advancements in AI and automation. While robots have been a dominant presence in previous shows, this year's focus will shift towards software-based solutions and data-driven technology. Expect to see cobots, robots....
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Madhu Madhu
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May 15, 2023
Emerging restaurant operators face cost concerns and tech overload, hindering tech adoption, according to a recent survey. The survey reveals that 74% of operators consider cost a major factor when investing in technology, with 20% feeling overwhelmed by the available options. Experts advise operat....
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Madhu Madhu
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May 10, 2023
CKE Restaurant Holdings, the parent company of Hardee's and Carl's Jr., has partnered with three tech companies, Presto Automation, OpenCity, and Valyant AI, to implement drive-thru artificial intelligence in some of its restaurants. The tests conducted at unspecified numbers of CKE restaurants sho....
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Madhu Madhu
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May 10, 2023
Fast casual restaurant chain Sweetgreen is set to open its first fully-automated restaurant, the Infinite Kitchen, in Naperville, Illinois. The format, powered by technology acquired through Sweetgreen's purchase of company Spyce in 2021, aims to deliver a more consistent customer experience with f....
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Madhu Madhu
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May 10, 2023
The global online ordering system market is growing due to an increasing demand for online ordering across various industries, with the restaurant industry generating the major revenue. Consumers are attracted to online ordering due to the convenience of having multiple payment options and a wide v....
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Madhu Madhu
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May 03, 2023
Restaurant tech company QSR Automations has partnered with Erickson Senior Living, the US’s second-largest independent living provider, to improve efficiency and enhance the dining experience for residents. The partnership uses delayed routing technology to ensure meals are served consistently and....
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Madhu Madhu
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May 03, 2023
Bloomin' Brands CEO, David Deno, has rejected the idea that casual dining is fading away and instead says it offers a great opportunity for growth. Although quick service restaurants (QSR) gained in popularity during the pandemic, Deno has seen a return of dine-in customers, including millennials a....
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Madhu Madhu
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May 03, 2023
DoorDash is downranking restaurants that charge more for delivery than in-person, in its latest effort to make ordering through the app more transparent for customers. The company is also introducing a feature that designates restaurants that keep prices the same. DoorDash claims that significant d....
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Madhu Madhu
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April 24, 2023
Qu's 4th Annual State of Digital Survey reveals that the digital growth spikes of QSR and fast-casual brands are slowing down and settling into a predictable pattern. Digital sales growth is expected to continue at a more consistent rate. The report also found that 50% of operators plan to move to a....
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Madhu Madhu
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April 24, 2023
Nathan's Famous, the quick-service restaurant chain, has partnered with virtual restaurant company Nextbite to allow other restaurants to prepare Nathan's Famous foods in their kitchens and sell them for online delivery. Nathan’s Famous previously opened virtual locations and worked with ghost kitch....
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Madhu Madhu
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April 20, 2023
The Great Greek Mediterranean Grill has embraced technology to improve the customer journey and streamline efficiency. Nice & Easy, an enterprise system, integrates leading-edge technologies to create a best-in-class mobile and online customer experience journey. The application includes systems fo....
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Madhu Madhu
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April 19, 2023
Service fees are increasingly common in the restaurant and service industries as shrinking margins are affecting their profitability. A service fee is a charge for a product or service, and many companies include them in the final bill, such as restaurants, banks, and hotels. In the restaurant indu....
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Prasad Vemulapalli
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April 19, 2023
"10 Ways AI is Revolutionizing the Food Industry: Transforming the Future of Food" The food business is evolving. This article purpose is to help predict how AI may impact the future of food industry. Before dwelling the top 10 ways, let me explain the basic terms of AI and what it means. The above....
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Madhu Madhu
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April 18, 2023
The restaurant industry continues to invest in technology to meet customer needs. The off-premises experience is still a work in progress, with restaurant brands needing to split tech investments between on-premises dining, delivery, takeout, and drive-thru. Emerging technology company, Zipline, ha....
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Prasad Vemulapalli
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April 07, 2023
Foodservice sales to hit $997 billion in 2023, National Restaurant Association forecasts Foodservice industry sales will reach $997 billion in 2023, driven in part by higher menu prices and continued pent-up demand, the National Restaurant Association forecasts. In its annual “2023 State of the Rest....
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Prasad Vemulapalli
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March 07, 2023
. the results revealed the cuisine's cliches when asked to explain what "new american" food is, chatgpt offered a couple examples of the “creative combinations of flavors and textures” one could expect within the category: “fusion dishes” such as a sushi roll with “southwest flavors" and a korean-st....
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Prasad Vemulapalli
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February 24, 2023
despite financial crisis, analysts predict cost-of-living crisis still playing major role on influencing consumers, but personal health sticks as top priority, data suggests. consumers are set to be more influenced by their personal health than the cost-effective options when buying food in 2023, a....
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Prasad Vemulapalli
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February 24, 2023
Viral post about bug in food leads to discovery of nearly 20 dead roaches at popular Florida chicken joint A customer's now viral social media post showed her encountering more than just chicken at a popular fast food joint in the Florida panhandle earlier this month. The "Slim Chickens" location on....
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Prasad Vemulapalli
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January 04, 2023
and what it means for workers chipotle mexican grill is testing whether a robot can make tortilla chips in stores. sweetgreen plans to automate salad making in at least two locations. and starbucks wants its coffee-making equipment to lessen the workload for baristas. this year brought a flurry of....
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Prasad Vemulapalli
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October 31, 2022
Pizza technology has been one of the leading segments when it comes to the introduction of tech to restaurants. From online ordering to kitchen automation and pizza delivery with drones, innovation continues to be an essential part of the future of the pizza industry. These are some of the key star....
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Prasad Vemulapalli
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September 27, 2022
are you on the hunt for some eco-friendly eats in the big apple? you’re in luck! famous for its international and authentic cuisine, new york city is home to some of the best food—and the most atmospheric eateries—in the country. its endless array of flavorful fare is a treat for tourists and local....
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Prasad Vemulapalli
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September 19, 2022
with texas students headed back to school, already short-staffed restaurants are losing much-needed workers. why it matters: the local leisure and hospitality industry has more employees than ever before, but restaurants are still struggling to bounce back from the pandemic, and labor shortages acr....
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Tim Hortons is anticipating Canadian same-store sales growth in the mid-to-high single digits in 2022 as the coffee chain’s turnaround takes hold in its home market. The Restaurant Brands International chain also said Tuesday during an investor presentation that it set a long-term goal for same-stor....
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Sanjana B
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April 22, 2022
Plant-based meat maker Impossible Foods could be at risk of losing a key patent as part of an ongoing legal dispute with competitor Motif FoodWorks. Motif asked the U.S. Patent and Trademark Office to revoke a patent held by Impossible protecting the company’s heme technology. Impossible sued Motif....
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